Empathy Shows Up in the Tough Conversations

It's easy to be kind when everything’s fine.

The test is how you lead in layoffs, conflict, or crisis.

Empathy isn't about being nice—it's about being real, human, and present, even when it's hard.

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Someone once told me you can't scale kindness. They were wrong. You can bake it into onboarding, feedback, 1:1s, policies, promotions. ...

Before we talked deadlines, we talked energy levels. Before strategy, we asked about stress. Leadership isn’t just getting the job done....

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